Managerial effectiveness is taking quick decisions which will increase the organization’s goal performance on cost, quality and time. Managing work is very different from doing work – and we find many talented performers stumbling on the basics of management. Exactly like the best batsman being made captain – neither he remains a batsman, nor can he become a good captain.
In order to address this gap in managerial performance, we created this course which gives participants a taste of what it takes to become a good manager. This two-phase program gives four direct benefits:
It puts managers through a series of exercises which show thinking skills in action
It shares a number of thinking tools which managers can use for effective thinking
It shows a number of creative thinking situations and analyzes principles for later use
It shares highly effective methods of running meetings – everyone knows the benefits of this!
This Managerial Effectiveness program is designed to empower productivity and pro-activeness of individual managers and staff members. It helps in managing typical situations arising in day-to-day work. This program places heavy emphasis on transferring Thinking Skills to the participants along with tools, specifically designed for ease of use and high recall value. This is evidenced by the difference between initial and final scores on exercises.
This program has two phases which run independent of each other. Candidates have to actually DO so many things and keep practicing them over time. For best results, the phases should be done within a week’s gap.
Phase 1: (8 hours) Introduces them to organizational concepts, manager’s role in larger picture and thinking exercises which help them to assimilate “the organizational perspective” as opposed to their own individual “performer’s perspective”. They can also take exercises for home-work which can be emailed to our experts for guidance or brought in the class for the second phase.Phase 1: (8 hours) Introduces them to organizational concepts, manager’s role in larger picture and thinking exercises which help them to assimilate “the organizational perspective” as opposed to their own individual “performer’s perspective”. They can also take exercises for home-work which can be emailed to our experts for guidance or brought in the class for the second phase.
Phase 2: (8 hours) consolidates the work done in Phase 1 and broadens up their self-role vision and contribution towards the organizational objectives. Fresh exercises are also done and some real situations handled in the form of role-plays by different participants. Conflict management is exposed from a systemic perspective by role play and debriefing sessions –which show how “everyone was right in their own positions” but still contributed towards the problem rather than the solution.
The course places full emphasis on skills – participants have to actually DO EXERCISES which point out gaps in thinking and methods of closing them. We show them how to recognize similar situations in future and the solutions which can address them. All exercises require written submissions & all learning is experiential – that is the participants actually experience how thinking tools change their approach and attitudes.
Industry Managers and Staff members in Service Delivery space. Experience range of 2 – 8 years mostly involved in transition and operations. Usually, these people are technically sound and competent. However, they face challenges in other allied areas. The program can also be customized for a particular client or specific group’s needs.
This program has been created by Atul Kherde out of his vast experience in consulting and training over 2500 managers in four continents over a period of last 7 years. He says, “People who get promoted to higher roles are inadequately prepared for the game-change, and suddenly find themselves out at sea. Their earlier skills don’t seem to work anymore and the world appears un-necessarily hostile. Even professional managers are inadequate in terms of their SKILLS in dealing with mundane situations. Both are productive because of their experience, not because they can THINK out of a situation. But experience is useful when you are doing more of the same things; with new situations being faced every day, managers need to hone their THINKING SKILLS.” This program helps people to bridge the gap between knowing something and being able to DO it effectively.
The program has been specially created to address these needs after inputs from the industry:
Inadequate pro-activeness – a challenge frequently reported by Management Sample Jewel: “Every complaint is a refusal for taking direct action.”
Inadequate analytical skills – a commonly reported challenge from client side managers Sample Jewel: “The completeness problem doesn’t have a technical solution.”
Inability to comprehend the big-picture – an excessive technical focus, losing “forest” due to “trees”. Sample Jewel: “The best marksman gets a gold medal. To become the Army-general, you need something else.”
Inability to deliver effective communications – ineffective participation in meetings, producing take-always, deriving actionable and follow-up aspects. Sample Jewel: “Meeting is an occasion for decisions, not discussions.”